@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Outfit:wght@400;500;600;700;800;900&display=swap";:root{--primary:#00a651;--primary-hover:#008f45;--primary-dark:#007a3a;--primary-light:#f0faf4;--primary-border:#00a65133;--bg:#f8fafa;--bg-subtle:#f2f7f3;--surface:#fff;--surface-hover:#f8faf8;--border:#e4ede6;--border-strong:#d3e0d6;--text:#0f1a10;--text-secondary:#4d6652;--text-muted:#8ba38e;--text-inverse:#fff;--success:#00a651;--success-bg:#eaf7f0;--warning:#b8730a;--warning-bg:#fdf4e6;--danger:#c8321f;--danger-bg:#fdeeeb;--info:#1d6ec4;--info-bg:#eaf2fc;--neutral-bg:#f1f4f2;--font-sans:"Inter", -apple-system, BlinkMacSystemFont, sans-serif;--font-heading:"Outfit", sans-serif;--font-mono:ui-monospace, SFMono-Regular, "SF Mono", Menlo, monospace;--shadow-xs:0 1px 2px 0 #0f1a100a;--shadow-sm:0 1px 3px 0 #0f1a1012, 0 1px 2px -1px #0f1a100a;--shadow-md:0 4px 12px -2px #0f1a1014;--shadow-lg:0 12px 32px -8px #0f1a1029;--radius-sm:6px;--radius:10px;--radius-lg:14px;--radius-full:9999px;--sidebar-width:248px;--topbar-height:68px;--transition:.16s cubic-bezier(.4, 0, .2, 1)}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%}body{font-family:var(--font-sans);color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-size:14px;line-height:1.5}h1,h2,h3,h4{font-family:var(--font-heading);letter-spacing:-.02em;font-weight:700;line-height:1.2}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit;color:inherit}img,svg{max-width:100%;display:block}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border-strong);border:3px solid var(--bg);border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}:focus-visible{outline:2px solid var(--primary);outline-offset:2px;border-radius:var(--radius-sm)}.logo{align-items:center;gap:9px;display:inline-flex}.logo-text{font-family:var(--font-heading);letter-spacing:-.02em;font-size:16px;font-weight:800}.btn{border-radius:var(--radius);border:1px solid var(--border-strong);background:var(--surface);color:var(--text);cursor:pointer;white-space:nowrap;transition:background var(--transition), border-color var(--transition), color var(--transition), box-shadow var(--transition);justify-content:center;align-items:center;gap:7px;padding:9px 16px;font-size:13.5px;font-weight:600;display:inline-flex}.btn:hover:not(:disabled){background:var(--surface-hover);border-color:var(--text-muted)}.btn:disabled{opacity:.45;cursor:not-allowed}.btn-primary{background:var(--primary);border-color:var(--primary);color:var(--text-inverse)}.btn-primary:hover:not(:disabled){background:var(--primary-hover);border-color:var(--primary-hover);box-shadow:0 3px 10px #00a65140}.btn-danger{color:var(--danger)}.btn-danger:hover:not(:disabled){background:var(--danger-bg);border-color:var(--danger)}.btn-ghost{color:var(--text-secondary);background:0 0;border-color:#0000}.btn-ghost:hover:not(:disabled){background:var(--surface-hover);color:var(--text);border-color:#0000}.btn-sm{gap:5px;padding:6px 11px;font-size:12.5px}.btn-block{width:100%}.icon-btn{color:var(--text-muted);cursor:pointer;border-radius:var(--radius-sm);transition:background var(--transition), color var(--transition);background:0 0;border:none;place-items:center;padding:6px;display:grid}.icon-btn:hover{background:var(--surface-hover);color:var(--text)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-xs)}.card-pad{padding:20px}.chip{border-radius:var(--radius-full);white-space:nowrap;background:var(--neutral-bg);color:var(--text-secondary);align-items:center;gap:5px;padding:3px 9px;font-size:11.5px;font-weight:600;display:inline-flex}.chip-success{background:var(--success-bg);color:var(--primary-dark)}.chip-warning{background:var(--warning-bg);color:var(--warning)}.chip-danger{background:var(--danger-bg);color:var(--danger)}.chip-info{background:var(--info-bg);color:var(--info)}.field{flex-direction:column;gap:5px;min-width:0;display:flex}.field-label{color:var(--text-secondary);font-size:12.5px;font-weight:600}.field-hint{color:var(--text-muted);font-size:12px}.input,.select,.textarea{border:1px solid var(--border-strong);border-radius:var(--radius);background:var(--surface);width:100%;transition:border-color var(--transition), box-shadow var(--transition);padding:9px 12px;font-size:13.5px}.input:focus,.select:focus,.textarea:focus{border-color:var(--primary);outline:none;box-shadow:0 0 0 3px #00a6511f}.input::placeholder,.textarea::placeholder{color:var(--text-muted)}.textarea{resize:vertical;min-height:88px;font-family:inherit}.select{cursor:pointer;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%238ba38e' stroke-width='3'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-position:right 11px center;background-repeat:no-repeat;padding-right:32px}.search-field{width:100%;position:relative}.search-field svg{color:var(--text-muted);pointer-events:none;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.search-field .input{padding-left:36px}.banner{border-radius:var(--radius);align-items:flex-start;gap:10px;margin-bottom:18px;padding:12px 16px;font-size:13.5px;display:flex}.banner-error{background:var(--danger-bg);color:var(--danger)}.banner-success{background:var(--success-bg);color:var(--primary-dark)}.banner-info{background:var(--info-bg);color:var(--info)}.banner-warning{background:var(--warning-bg);color:var(--warning)}.spinner{border:2px solid var(--border-strong);border-top-color:var(--primary);border-radius:var(--radius-full);width:18px;height:18px;animation:.7s linear infinite spin}.spinner-page{width:30px;height:30px;margin:64px auto}@keyframes spin{to{transform:rotate(360deg)}}.empty{text-align:center;color:var(--text-muted);padding:46px 24px}.empty-icon{border-radius:var(--radius-full);background:var(--bg-subtle);width:44px;height:44px;color:var(--text-muted);place-items:center;margin:0 auto 14px;display:grid}.empty-title{color:var(--text-secondary);margin-bottom:4px;font-size:15px;font-weight:600}.toast-stack{z-index:200;flex-direction:column;gap:10px;max-width:380px;display:flex;position:fixed;bottom:24px;right:24px}.toast{border-radius:var(--radius);box-shadow:var(--shadow-lg);background:var(--text);color:var(--text-inverse);padding:12px 16px;font-size:13.5px;font-weight:500;animation:.16s pop-in}.toast-error{background:var(--danger)}.toast-success{background:var(--primary-dark)}@keyframes pop-in{0%{opacity:0;transform:translateY(8px)scale(.985)}}.detail-section-title{letter-spacing:.09em;text-transform:uppercase;color:var(--text-muted);margin-bottom:11px;font-size:10.5px;font-weight:600}.detail-grid{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:16px 24px;display:grid}.detail-item-label{color:var(--text-muted);margin-bottom:2px;font-size:12px}.detail-item-value{font-size:14px;font-weight:500}.login-page{background:linear-gradient(160deg, var(--bg-subtle), var(--bg));place-items:center;min-height:100vh;padding:24px;display:grid}.login-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);width:100%;max-width:408px;box-shadow:var(--shadow-md);padding:32px}.login-title{margin:22px 0 5px;font-size:22px}.login-sub{color:var(--text-secondary);margin-bottom:24px;font-size:13.5px}.login-hint{border-top:1px solid var(--border);color:var(--text-muted);margin-top:22px;padding-top:18px;font-size:12.5px}.login-hint code{font-family:var(--font-mono);color:var(--text-secondary)}.stack{flex-direction:column;gap:16px;display:flex}.row{align-items:center;gap:10px;display:flex}.row-between{justify-content:space-between}.grow{flex:1}.muted{color:var(--text-muted)}.small{font-size:12.5px}.nowrap{white-space:nowrap}.workspace{height:100vh;display:flex;overflow:hidden}.queue{border-right:1px solid var(--border);background:var(--surface);flex-direction:column;flex-shrink:0;width:380px;display:flex}.queue-head{border-bottom:1px solid var(--border);padding:18px 20px 14px}.queue-eyebrow{letter-spacing:.09em;text-transform:uppercase;color:var(--text-muted);margin-bottom:3px;font-size:10.5px;font-weight:600}.queue-title{font-family:var(--font-heading);letter-spacing:-.02em;font-size:17px;font-weight:700}.queue-sub{color:var(--text-secondary);margin-top:2px;font-size:12.5px}.queue-filters{border-bottom:1px solid var(--border);flex-direction:column;gap:11px;padding:12px 16px;display:flex}.queue-tabs{flex-wrap:wrap;gap:5px;display:flex}.queue-tab{border-radius:var(--radius-full);color:var(--text-secondary);cursor:pointer;transition:background var(--transition), color var(--transition);background:0 0;border:none;padding:5px 11px;font-size:12.5px;font-weight:600}.queue-tab:hover{background:var(--surface-hover)}.queue-tab.active{background:var(--primary);color:var(--text-inverse)}.queue-tab .count{opacity:.72;font-variant-numeric:tabular-nums;margin-left:4px}.queue-date-row{gap:10px;display:flex}.queue-date-row .field{flex:1}.queue-list{flex:1;overflow-y:auto}.queue-item{text-align:left;border:none;border-bottom:1px solid var(--border);cursor:pointer;width:100%;transition:background var(--transition);background:0 0;padding:14px 18px;display:block}.queue-item:hover{background:var(--surface-hover)}.queue-item.active{background:var(--primary-light);box-shadow:inset 3px 0 0 var(--primary)}.queue-item-top{align-items:center;gap:8px;margin-bottom:4px;display:flex}.queue-item-name{white-space:nowrap;text-overflow:ellipsis;flex:1;min-width:0;font-size:14px;font-weight:600;overflow:hidden}.queue-item.unread .queue-item-name{font-weight:700}.queue-item-age{color:var(--text-muted);white-space:nowrap;font-variant-numeric:tabular-nums;font-size:11.5px}.queue-item-subject{color:var(--text-secondary);-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;margin-bottom:8px;font-size:13px;display:-webkit-box;overflow:hidden}.queue-item.unread .queue-item-subject{color:var(--text)}.queue-item-chips{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.queue-star{cursor:pointer;color:var(--text-muted);border-radius:var(--radius-sm);transition:color var(--transition);background:0 0;border:none;place-items:center;padding:2px;display:grid}.queue-star:hover,.queue-star.on{color:var(--warning)}.queue-foot{border-top:1px solid var(--border);align-items:center;gap:10px;padding:12px 18px;display:flex}.ticket{background:var(--bg);flex-direction:column;flex:1;min-width:0;display:flex}.ticket-head{background:var(--surface);border-bottom:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:18px;padding:18px 28px;display:flex}.ticket-number{border-radius:var(--radius-sm);background:var(--bg-subtle);border:1px solid var(--border);font-size:12px;font-family:var(--font-mono);color:var(--text-secondary);align-items:center;gap:6px;margin-bottom:9px;padding:4px 10px;display:inline-flex}.ticket-number strong{color:var(--text);font-family:var(--font-heading);font-size:13px}.ticket-subject{font-family:var(--font-heading);letter-spacing:-.02em;font-size:21px;font-weight:700}.ticket-meta{flex-wrap:wrap;align-items:center;gap:9px;margin-top:9px;display:flex}.ticket-head-actions{flex-wrap:wrap;gap:9px;display:flex}.ticket-scroll{flex:1;padding:24px 28px;overflow-y:auto}.user-context{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);margin-bottom:26px;padding:18px 20px}.conversation{flex-direction:column;gap:14px;display:flex}.message{border-radius:var(--radius-lg);border:1px solid var(--border);background:var(--surface);max-width:78%;padding:14px 17px}.message.agent{background:var(--primary-light);border-color:var(--primary-border);align-self:flex-end}.message.system{background:var(--bg-subtle);max-width:100%;color:var(--text-muted);text-align:center;align-self:center;padding:8px 14px;font-size:12.5px}.message-head{justify-content:space-between;align-items:baseline;gap:18px;margin-bottom:6px;display:flex}.message-sender{letter-spacing:.09em;text-transform:uppercase;color:var(--text-muted);font-size:10.5px;font-weight:600}.message-time{color:var(--text-muted);white-space:nowrap;font-size:11.5px}.message-text{white-space:pre-wrap;font-size:14px;line-height:1.6}.message-attachment{color:var(--info);align-items:center;gap:6px;margin-top:10px;font-size:12.5px;display:inline-flex}.message-attachment img{border-radius:var(--radius);border:1px solid var(--border);max-width:240px}.composer{border-top:1px solid var(--border);background:var(--surface);padding:16px 28px 18px}.composer .textarea{min-height:84px;margin-bottom:12px}.composer-actions{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.composer-actions .grow{flex:1}.attachment-preview{border-radius:var(--radius-full);background:var(--bg-subtle);align-items:center;gap:8px;margin-bottom:12px;padding:5px 10px;font-size:12.5px;display:inline-flex}.composer-closed{border-radius:var(--radius);background:var(--bg-subtle);color:var(--text-secondary);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:14px;padding:14px 16px;font-size:13.5px;display:flex}.ticket-empty{text-align:center;flex:1;place-items:center;padding:40px;display:grid}@media (width<=900px){.workspace{flex-direction:column;height:auto;min-height:100vh}.queue{border-right:none;border-bottom:1px solid var(--border);width:100%;max-height:46vh}.ticket-head,.ticket-scroll,.composer{padding-left:18px;padding-right:18px}.message{max-width:92%}}